Gift Baskets and Gift Ideas Testimonials

Here are some of the nice things our customers have had to say about us.....

 

I can highly recommend Michelle and her gift service at Gift Guru. Our items arrived beautifully wrapped, with prompt delivery arranged and follow-up tracking details. Michelle was very helpful over the phone and I really appreciated her excellent customer service. Thanks and I will definitely be shopping with Gifts on Rathbone again. 
Judith Keegan, Taranaki
29th April '24


Hi Michelle
Thank you so much for your great service.
My parcel has arrived today.
Cheers, Elaine.
13.06.2023

Thank you Michelle the key has arrived and is beautiful.
Sandra
23.08.2022


Thank you so very much for the quick delivery of this gift 😀
Amazing service and a beautiful gift. 
Alana 
31st May '22

Hi Michelle
Sorry for the late reply, but I received my parcel today and it's amazing.
Thank you so much. I feel like keeping it for myself instead of giving it to my bestie for her birthday present ðŸ˜Â
Once again thank you so much, you provide a speedy service and wonderful gifts.
Regards Charlotte 
13th May '22


Hi Michelle,
Amazingly quick service for you and the courier as the parcel arrived this morning.
Thanks for the chocolate :-) 
Kind regards
Cushla
07.04.2022


Gift received today. Thank you. Have opened it up & i am very happy with it. Our son will love it.
Will definitely be buying again in the future. 
Ngā mihi
Rachael
3rd March 2022 


Hi Michelle

Thank you very much.
My mum loves the wrapping and bows, of course she is saving for Xmas day to open.
Thank you again for your great products, fantastic service and quick delivery!
Merry Christmas to you and the team and Best Wishes to all for the New Year
Kind regards
Cheryl
23.12.2021 



Michelle thank you for such a fantastic service - my friends were really pleased with their gifts and I’m really grateful to you for wrapping each of their separately.
Best wishes,
Carly 
08.12.2021


Hi Michelle,
I just wanted to say a huge thankyou for the Taiaha it was absolutely beautiful.  My dad was speechless & the rest of the whanau for the first time & he adores it, it hangs in his whare very proudly.
Appreciate you and your team Nga mihi Gift guru,
Naku noa, 
April & the Mane whanau.
07.12.2021


Hi Michelle
Just wanted to say I loved the items I got off you recently.
The greenstone is for my son, the earrings for his girlfriend, and they have been sent to the Gold Coast as Christmas presents. 
Thankyou for making it super easy to purchase from you.
Kind regards
Theresa
30.11.2021

 

GDay Michelle,
Just letting you know the Key arrived today and it’s awesome,  really happy with it 
Thanks heaps for your help with this,  very much appreciated.
Cheers
Jeff
Australia 10.11.2021


Hi Michelle 
Wow, that was super quick!
Parcel received this morning:) Thank you very much. It's perfect.  
Have a good day.       
Tanya
7.10.2021



Dear Michelle,         
I'd just like to say a huge thank you for the gifts for my niece's 21st birthday party (a 21st wine glass and the '21' for people to write on) - they were beautifully wrapped and packaged, and my niece was thrilled with them both. I'm also really happy that you were able to ship them in time, even during the lockdown, so they arrived before the day. Great stuff!
Thank you and keep up the great work :)
Liz J.
Bulgaria
17.09.2021




Hi Michelle,
We’ve received the Key and it looks great.
Thanks for the quick turnaround.
Cheers,
Mike
09.08.2021




Thanks Michelle and team,   

The Taonga we have received are absolutely beautiful. This is our second child’s 21st we have ordered Taonga from you and can definitely say we are not disappointed by what we have received.  
Will definitely be shopping with you again for our next child’s 21st in a couple of years. 

Thanks again Gifts on Rathbone we will be highly recommending you to friends and whanau.

Nga Mihi
Chris and Tina Wanoa
27.07.2021


Hi Michelle, 

Package arrived today, thanks so much! Beautifully packaged and it is super cute. 
Will definitely purchase from you again!
Thanks heaps! 
Tamara
14.07.2021


Dear Michelle,
Today the post office has delivered me the Umbrella. All is oks. It’s very very nice.
Thank you for all.
Best regards.
Silvia Falip Toló
Spain
21.05.2021

Morena Michelle.
We received our son's key yesterday and omg.. it is beyond amazing. Thank you so much for suggesting the paua in his name. It makes it pop. 
I am more than happy to send family and friends your way for the many 21st we have coming up.
Amazing communication, beyond words for the product, postage and service. Just amazing.
Thank you again for everything.
Arohanui Marie and whanau 
19 May 2021


Hi Michelle 
Thank you so much for your fantastic service. I am absolutely delighted the gifts wrapping was beautiful and writhing my cards was so personal. 
I will definitely be back x 
Thanks again 
Sandra 
04.05.2021 

Hi 
Just want to say a big THANK YOU for your attention to my nieces 21st key which you sent to the UK for me it is amazing arrived well packed and i am really impressed. Her mum loves it and we are yet to give it to Kylie. 
Thank you so much again,   
Sandra UK  14.04.2021


Hi Michelle,
Wow parcel was delivered today.
Thank you so much for your prompt response to our order. Absolutely stoked with the way you have taken care to pack this item.
Will definitely be telling my friends about the awesome service provided by you.
So once again thank you.
Kind regards,
Dave
08.04.2021


Morning Michelle 
Just a quick note,  to thank you for an amazing service,  the kids absolutely love their wedding album, you have exceeded my expectations,  thank you so much. 
I Would highly recommend your company,  in the near future. 
Regards
Margaret
Australia
08.04.2021

Kia ora Michelle our Patu has arrived .
It’s beautiful we love ❤ï¸Â it . Thank you ðŸ™Â and that was awesome and delivery was quick.
We will pass on the good word to whanau here . You will here from us again .
Send emails of any new items happy to shop on line . Once again much appreciated.
Maxine 
Australia 01.04.2021

Awesome awesome and awesome thank you so much for your help and for my son's 21st key your guys rock..
Nga mihi
Kayne
26.03.2021 


Hi Michelle,
The 21st hand carved Wahaika arrived this afternoon. I would like to say a massive thank you for the awesome communication, fast service and incredible quality I have received from you for this special gift. I love it so much and i know my partner is going to love it just as much so thank you very much.
Beautiful work and highly recommend!
Kind Regards, Shanelle
25.03.2021 


Hi Michelle ,
Gabrielle, born on January 19th 2021, is the happiest French baby with the AMAZING and so cute Gifts from your shop!
We love New Zealand!
Thanks a lot!
Gabrielle ´s mother and grand mother
France 23.03.2021



Thanks Michelle, 
We got the tie today. Exactly what we were after and we received it so quick!
Tom and Ashleigh 
March 2021


Hello Michelle
The gorgeous glasses arrived in good time. They are lovely and they were a perfect gift for our friends
Thank you , I’m very impressed with the  speedy delivery and communication through the sales process 😊  
Cassandra
22 Feb '21


Totally happy with my purchase. Arrived safely at minimal cost.
Great service also. Highly recommend to all.
A beautiful 21st key I'm sure my son will luv.
Thanks to you all. Its all true Michelle.
Thanks so much.
Kind regards
Pauline 
Nelson, NZ 
29.01.2021


Hi Alice/Michelle,
I received my parcel today. Omg 😳😳 can’t believe how quickly it came and love the pieces absolutely stunning.
Thank you aa
Alina
USA
25.01.2021

Hi Michelle,
It has arrived safe n sound and is absolutely beautiful.
Thank you so much for your help.
Take care all the best for the festive season!
June.
9th Dec 20


Thanks Michelle

My Dad has received and was very happy, see below message he sent me

“Just received my package........and quiet amazed at the terrific assortment of gifts you and Wayne have sent me. They were all individually , beautifully wrapped. Much thanks to you both.”  

Thanks again for the great service, will be recommending you to my friends and family
Regards
Viv
01.12.2020



Hi, it just turned up yay, it’s just beautiful and I’m glad you showed me the engraving with paua I just love it, I know hubby will to, thank you so so much for getting this to me before tomorrow I appreciate it.
Kindest regards
Barb
24.11.2020 


Hello Michelle and the team,
Just a quick email to say thank you.
I purchased a Hei Matau for my sons 21st which we celebrated last weekend.
Piri was blown away with it and loves it.
I have no hesitation in recommending you guys.
All the very best and thanks again.
Kind regards
Beverly
13th Nov 20


Hi Michelle,
Just called them yes apparently it arrived this morning but they didn’t call me to let me know,  however at least it’s there and I’ll be going to pick it up shortly. 😊Thank you so much for your help and ensuring a speedy delivery , you really went above and beyond! So great service tee really appreciate it.  I’m sure our son will love it.
Kind regards 
Wendy
Nov '20 


Hi Michelle and Alice,

Seeing the Hei Matau after completion, absolutely brilliant, compliments to the carver and engraver so pleased looks amazing thank you for your excellent service and outstanding customer service.
I have already recommended you to family and friends with up and coming events. Our Birthday girl was over the moon and loved her gift was a wonderful unexpected surprise as part of our family reside here in Perth and given we could not join her celebrations in NZ, is an exceptional life time token to remember this occasion. 
Once again thank you.
Kind Regards,
Lillian
October 2020


Hi Michelle

Just wanted to say thanks so much for your awesome service.  The parcel arrived first thing this morning. 
You are a complete lifesaver as the anniversary is on Saturday and I hadn’t organised anything!
Kind regards
Tania
Sept '20


Morning Michelle 

The key arrived yesterday.  
It is beautiful and it is exactly what we hoped for.  The size is perfect; not big and clumsy.  You were right, the extra paua inlay adds the wow factor. The engraving in paua is just so lovely.  Our daughter's name is 'Caitlyn Dulcie'  means 'Pure Sweet'.  We know she is going to love and treasure her key.   

Thank you very much again for your prompt and ongoing friendly communication.  You have been absolutely amazing exceeding all expectations.  Hopefully we'll cross paths again soon. 

Have a lovely weekend.

Regards Uini
September 2020


Kia ora Michelle,

I wanted to let you know that the key arrived in time for my daughters 21st and she was thrilled. We were too. It is stunning.
Thanks for making it happen and your fabulous communication and quality service.
Kind regards,
Kerry Mathieson
16.07.2020        


Hi Michelle,
My Hei Matau parcel has arrived this morning, and am very pleasedðŸ˜Â Love it. Thanks to you and everyone who made this beautiful carving for my daughter's 21st, and the engraving is perfect totally didn't expect it to be this perfect. Thank you allðŸ™ÂðŸÂ½ You will be hearing from me in two years time for my son's 21stðŸ˜Â

Nicole
06.07.2020


Tēnā koe Michelle,

Hugest thank you for the amazing 21st key and the engraving I purchased for my brother.
A beautiful and high quality key that I now wish I bought for myself, hahah. Not to mention the fastest service in getting this all done and getting it posted to me in the shortest amount of time!
Best service ever.
Highly recommending your shop and services to others that's for sure. 
Ngā mihi nui, Talia Kawau. (1 very happy and over-the-moon customer)
30th May 2020


Hi Michelle,

Just letting you know that I've received the key and I couldn't be more happier with it. Its the perfect size and we had the perfect picture to put in it. I gave it to my brother on his 21st and he cried he was so happy with it.  We are all grateful and I've forwarded on your details for everyone who asked and they are going to be coming to you for their keys when the time comes.  

So very thankful to you and the engraver as well. 
Nga mihi x
Fuchsia
26.05.2020


Hi Michelle at Gift Guru, 

Thank You so much for delivering the gift parcel to our grandson!!!
 
He absolutely loved it and it was an amazing surprise for him.... especially since we can't get together due to the lockdowns and were miles apart in the far north. He couldn't believe just how much was in there... he asked "How did we manage to find all that stuff and put it in a box...how did you both do that?" 

Most appreciated and have a good day.
Cheers Ken & Valerie Fife 
Northland NZ
19.05.2020    


Hi Michelle, 
I could not thank you enough as the cheese board looked amazing!  
Rest assured the couple loved it and I’m happy I found someone that did this type of engraving.  
Kind Regards, 
Pritika
18th May 2020


Hi Michelle,

Your service has been absolutely brilliant, the parcel was delivered about 5 minutes ago as I was speaking to my mum on the phone, great great service. 
Mum was thrilled with the wrapping and the gift presentation. 
Wouldn't hesitate to recommend your service.
Kind regards
Sharon 
8th May 2020


Hi Michelle

I just wanted to say thank you so much for the exceptional service you provided.  I purchased a 25th wedding anniversary photo frame which came beautifully wrapped the next day.
Oh and the chocolates were a hit as well.
I will definitely be recommending you to everybody I can.
Have a great weekend 😊
Cathy 
20.03.20


Dear Alice (and Michelle),

We received our package today, thanks so much for your very efficient service.
We are thrilled with our purchase which is a Wedding gift for our lovely neighbours.  We bought the ceramic 'Tui Whare, Mountain' set, it is absolutely beautiful.
 Thanks again, Jan
03.03.20


Gidday Michelle, 

Thank you so much for the beautiful presentation of our gorgeous gift!
You sure know how to make customers feel special.
Enjoy the rest of your day.
Kind regards,
Donna
30.01.2020


Hi Michelle 

I received my order this morning thank you so so much for getting it done so quickly really appreciate it! 
Regards
Leigh
Jan '20 


Hi Michelle,
Thank you so much my friend just received it now and absolutely loves it ❤
You have amazing service the way you keep in contact. 
Happy New Year  
Debbie x
07.01.2020


Hi Michelle

Thank you so much for your assistance and very quick response. I am most grateful and the beautiful little figurine is currently winging its way to UK for Christmas. I am delighted with the dog also as he is for a dear friend in NZ for Christmas. I shall certainly be looking further into all the things you sell and have in the future. Many thanks again 

Chris
Nov '19


Dear Michelle,
I received the parcel today with the eternity ceramic, it is absolutely beautiful and I wanted to let you know it has arrived in perfect order and I am so thrilled with it.  Thank you so much for taking so much care in wrapping it, I couldn't be happier.   

Will be ordering again soon.
Thanks again
 Kind regards
 Kylie
Australia 29.11.2019 


Thanks Michelle,

The Mere package arrived safely and intact yesterday.  
You had certainly done a great packaging and label job.  
We couldn't resist having a small peep, but taking great care, so that the Tui Wrap could easily go back into place!  It certainly is appropriate.
We are so very pleased with the Mere and stand.  The size, colour, shape and weight are so balanced and very attractive.  Quite a find and at the right time for us.
Your efforts and interest have been much appreciated.  Please pass on our thanks to all concerned.
I'm sure our grand-daughter will want to keep it on her desk as a permanent reminder of her acceptance to the Wellington Bar.
Again thanks and best wishes for the future.
Peter.
08.11.2019


Hi Michelle, just wanted to let you know we have received 21st Key and we love it.

I can’t thank you and your staff enough thank you for everything we really do appreciate everything you have done and the amazing communication.

Thank you once again for everything.
Kind regards

Nicole
Australia
06.11.2019


Hi Michelle,
Received safe and sound.
Thank you for the beautiful wrapping too, much appreciated. I am one very happy customer :) 
Have a great day! 
Regards Louise
06.Nov.19


Thank you so much that delivery was super fast, I'll definitely be buying from here again he is going to love this present.

Siobahn
22.10.2019 


Hi Michelle, 

Thank you so for much for all of your help.
The engraving is perfect and we love the album.
Kind regards 
Susie
14.10.2019


Morena Michelle,

I have received my parcel this morning and I am absolutely amazed with it.
Thank you to you and your team – I love it so much.
Excellent customer service, easy payment options and prompt service and delivery. You guys rock!!!

Nga mihi mahana,
Trisha
Oct 2019


Morning Michelle,

I received my order this morning.  I am very happy with my Roimata bag. And thank you for your great delivery service. 
Maata 
Australia Sept '19


Kia ora Michelle 

The taiaha arrived today and I couldn't be more happier with it.
Thank you and your team for exceptional service and a wonderful product.
Nga mihi nui
Carly 
15.08.2019


Hello all,

Just received my Haka bear! He is hilarious, I love him. And what a delivery time! My compliments!
Regards, Aleida (All Blacks fan from The Netherlands 😊)
1 August 2019


Just to let you that I received the frame and am very pleased with the product and the service.

Thank you.
Barbara
New York, USA
July 2019


Good Evening Michelle,

Thank you so much for speedy service!  My figurines arrived today and they're perfect,  it's a pleasure doing business with you!
Kind Regards 
Carey 
18.07.2019 


Hi Michelle 

Thank you so much for the update 
Your service has been amazing, thank you for everything. I’ll be sure to use you again probably at Christmas as i wont see mum then either. 
 Have a great weekend 
 Best regards 
 Joanne
Iceland  24th June 2019 


Dear Michelle,

OMG, my daughters key is absolutely Beautiful. I would like to thank you for the fast, quick and professional help I received from you during my time of choosing and adding to the 21st Key I had chosen.
In all the time I have lived in Australia, I have never received an item less than a week of it being sent from NZ ever. This is the first. 

Your kindness and patience helped me through a stressful and emotional time, Thank you so much.
I have recommended your company to a friend who lives 2 hours away from Whangarei...lol...and told her my experiences. 

If you were in front of me I would give you a big hug.
Thank you once again, God Bless.
From Ruia (Australia)
June 2019



Hi Michelle.

Just to inform you my parcel arrived this morning..thanks so much.
I am really happy with the quality of your gifts and your professional service.
Have a great week.
Warm Regards

Tracy
May '19


Hi Michelle,

I have received the Key and it is beautiful.....I love it, couldn’t wait to open it and showed my staff here at work and they totally agree.

Thank you very much for the prompt service and correspondence you have given over the time it took us to decide, from payment and how fast it took to get here.

Very much appreciated and once again, thank you J

Kind regards
Mel
Australia March 2019



Oh Michelle,

I now have the key. My kids picked it up from the depo. I just love the key! 
Thank you so much for all you have done for us.
 I will feel proud giving it to Reuben tomorrow night.
 Claire
Feb '19


Hi Michelle, my wedding gift for my friend's wedding has arrived and I just wanted to take a moment to say that I haven't opened it up to take a look because the gift wrapping is just beautiful! 
When I said yes to being gift wrapped I thought I would see how it looked when it arrived and I never expected such a gorgeous wrapping! Fantastic job and thank you so much!! I showed all my work colleagues and we are all impressed. 

Also your service throughout the delivery and all that, exemplary. I will be highly recommending you to my friends and family. Oh, and I'm sure the willow tree gift will be perfect as well once she opens it! 

Again Michelle top service and fantastic wrapping, thank you. 
Kind regards, 
Michele


Hi Michelle, 

Just a quick email to say thank you very much... 
Very pleased with the prompt service and communication I received from you. The item arrived much earlier than expected. 

One very happy customer! Have a great and safe Xmas. 

Regards, 
Samantha
Whangarei, 13.12.18


Hi folks 
Thanks for your guys service.. turned up yesterday love the end product. 
Cheers Mike (Australia)
December '18


Thankyou Michelle, the parcel arrived this morning :) 
Excellent service and communication!  
Have a great Christmas and New Year.
Samuel 12.12.18 


Thank you SO much Michelle for my beautiful frame which has just arrived. 
I am THRILLED & it is such lovely quality. I’m sure my friends celebrating their 50th anniversary will be so pleased too. 
 
Merry Christmas to you & yours.
 
Lynda  
Dec '18

Hi Michelle,

I received the key this morning and I am absolutely pleased with it. The paua engraving is exquisite, I can't thank you enough. Your correspondence and service are second to none. I have already recommended you guys to a number of my whanau who will be celebrating 21st birthdays soon. 
Once again thanks to  you and your great team at Gifts on Rathbone.
J.Kingi 
27-Sep-18



Hi Michelle

Just a quick note to say thank you so very much for your services.

Both of the keys have arrived and I am over the moon with how they have turned out

Thank you again, I will use you guys again and will recommend your website.

Have a great weekend.
Racheal
Australia 14th Sept 2018



Hi Michelle, 

The key arrived safely and it's stunning!

Thank you so much for your fantastic service. I'll definitely be recommending you to family and friends. 

All the very best, 
Leonora 
7th September '18


Thank you Michelle,
I can confirm I have received the parcel and am very grateful, also my girls Taonga is beautiful and I am very happy.
Thank you, have a great week
Cheers
Tangi
05.09.2018

Kia ora Michelle,

Just wanted to let you know that we gifted the Wahaika to our father in the weekend and he was completely chuffed with it. Thank you so much for taking the time out to talk to me about the taonga. When we received it, we were beyond happy with how it looked. Even better than the pic on the website.

So, thank you for making my father's 70th birthday a very special one. 

Regards,
Whare
18.07.2018

Omg Michelle..I received the Patu this morning...it is absolutely gorgeous...certainly very different for a young mans 21st...and your service is so quick and amazing not to mention the way you handled my enquiry...thank you so much your company should be very proud of the wonderful service you provide...you are definitely on my keep list for future orders and my friends will also hear of you...cheers 
Chris 03.08.2018

Hi Michelle

Just wanted to thank you and your team for your very efficient service.  The ornaments have been received today all arriving in great condition thanks to your careful packaging.  Thank you too for arranging prompt dispatch.  Am really impressed with your business, including e-mail communication and personal touch from Emily (message on business card and lolly).

All the best.

Kindest Regards

Rayoni
Invercargill 27.07.2018



Hi Michelle, 
I've just ordered a 21st key over the phone and wanted to thank you for your awesome service! The lady made it so easy for me to order. I really appreciate your help!

I received the key at the beginning of last week....AMAZING! You guys are AWESOME! And the key is BEAUTIFUL! I'm one HAPPY customer.
Thanks again!
Have a great week,
Debbie (Australia)

July 2018


Michelle,  
Thanks very much. Present was received bang on time and greatly appreciated by the recipient (my aunt)!   
Much obliged and kind regards,  
Annette 
June '18


Thank you so much. Key arrived safe and sound this morning. Loved the wrapping and the message. Key is  wonderful great product. Thanks for answering my questions so promptly. I will definitely recommend your company to my friends. 
Cheers Andrea  5th May 2018


Hi Alice, 
Thank you so much for all your help. You have some great gift ideas on your website and the frame I got was just what I was looking for. You've made buying a gift for someone from the other side of the world very easy! 
Thanks again
Bernard
May 2018


Hi there just a quick one to say a Very Big THANK YOU. 
The two wee Kapa Haka outfits are amazing! And we are looking forward to our wee girls wearing them. Great quality an good price. They are just gorgeous. 
Kind regards 
Alesha
11.4.18


Hi Michelle, 
My friend advised the parcel has arrived! 
Thank you so much for your service! Also the gift wrapping is perfect!
Cheers,
Michelle (Australia)
09.04.18


Hi Michelle, 

Just a little note to express my appreciation for the way in which you handled the ordering and delivery of the key in such a professional and efficient manner, and on such short notice!  
Well done and thank you very much, and I have no hesitation in recommending your business. 

Ebony loved her key! 

Kind regards 
Ngapera
08.04.18



Hi Michelle, 
This was fabulous service and communications.  Product arrived so well packaged. 
Cheers, Kim
27-Mar-18



Dear Michelle & Team at Gifts on Rathbone

Firstly, I would like to apologise for not emailing earlier.

I would like to thank you all so much for the excellent service you have given me. You have outstanding customer service and I would recommend your Gift Shop to others. The presentation (Gift Wrapping) was beautifully gift wrapped. I had to carefully unwrap it so I could have a look then wrap it up again. 

Thank you so much for the 21st Wahaika on Base, engraved with my daughters name and birth date in Paua. It looks beautiful and I can't wait for present it to Karla on her 21st in June. I know she will love it. Can you please pass on my gratitude and praises to everyone who was involved in making this beautiful piece into something more beautiful and treasured piece of art.

Thank you also for making it possible for Harlem to collect and not have Karla seeing her 21st Gifts. I definitely will purchase from you again. As I said in our conversation, Auckland gets enough of my money and I would rather support a region when spending my money and Whangarei is dear to my heart and happy to spend my money in your town.

Again, thank you so much and I want you to know that I do appreciate your great customer service you gave me.

Kind Regards

Ann Habgood (Auckland)




Thanks Michelle 
My mum said it was wrapped beautifully and she says they are gorgeous. 
Have a great week 😊 
Regards Ally
Feb'18



Thanks got the key the next day Very happy with it thank you

Debbie
24.1.2018

 



Hi Michelle and Staff I am absolutely blown away, from the time I emailed and picked the key to be engraved one week out from my sons 21st Birthday (because in the end, I couldn't find anything suitable until I stumbled across giftguru) All my questions, was answered promptly and the service was always courteous and friendly. I live in Auckland, everything was all done promptly and I felt I received the following: Great Service with a smile (I can tell by the tone) On going guidance and advice I received it in Auckland 2 days before my sons birthday (my fault for leaving it late) but all ends well I transferred the amount, which I thought may cover the engraving and I was given back a refund Michelle, if you can put up the photo of the engraved Keyed next to my accolade - It would be fabulous. Michelle to you and your staff keep up the good work and everything was spot on, right down to the Tee. I give you and your team a 10 out 10. Thank you so much, Sera (Jan 2018)



Hi Michelle
Thank you so much for my daughters 21st key.  I absolutely love it and I know she will too. Can’t wait until her birthday in March to hand it to her. 
I would also like to say that the customer service I received from Meera was absolutely top quality as she was so helpful to me over the phone when I ordered my daughters 21st Key as I was nervous ordering online especially when I live in Sydney. She clarified my order with me ensuring everything was correct and advise me of the process of my order. I was so relieved and grateful of your team and yourself in finalising my order. I will connect with you in 3 years time for my younger daughters 21st key. 

Thanks again

Veronica. 
Sydney, Australia
January 2018


Hi Michelle   
I would just like to congratulate you and your staff on the amazing service you provide. 
My parcel arrived today and that is amazing service. Wishing you a safe and happy Christmas 
Kind regards Annie
December '17



Hi Michelle, 
I wanted to say thank you! I received Jesse's key today and it's beautiful.  
Please thank everyone who worked on this, I'm absolutely stoked and I'm sure my family will be too. 
I've got 2 more teenagers and I'll be coming to you again when it's their turn.
Maria, Australia, 11.12.2017



Hi Michelle just to let you know that the key is received and lovely! 
Thank you for all your help with our order, much appreciated and will definitely be purchasing again. 
Regards Anne
Nov '17


Good morning Michelle,
Sorry for the late reply but I've only just picked up the key from couriers due to moving and I would like to thank you from the bottom of my heart. We are just in aw of the your product thank you for making this process just a delight and joy you will hear from us again in the future ....
Claudine
November 2017



Hi,
Just one more email.  The outfit arrived today. And my little granddaughter was blown away by it.
I love the food strong Velcro you have used. It will be useful for a number of years. She will be 3 in December. 
Once again Thank you for all your help
Kind regards Karen x
United Kingdom October 2017



Hello,
Today I have received the shot glasses in good condition!! (and so quickly). You wrapped them extremely well.  Thank you very much for this excellent service!
Kind regards,
Aleida
Netherlands  27.07.17



Hi Michelle
The Matua has arrived safe and sound and looks fantastic thankyou so much for all your wonderful communication and advice very much appreciated - and your awesome customer service :):) 
Have a wonderful day
Jackie
06.07.2017



Received this morning, I am very impressed that it made its way from Whangarei to Carterton overnight.
Am very happy with my purchase, thank you
Jocelyn
22.06.2017 



Hi Michelle 

Patu arrived safely, thanks for your help and awesome service.

Regards
Grahame
May 10 2017



Hi Michelle,
A quick note of thanks for your fantastic service and delivery. Wonderful!
Kind regards,
Terry 
16.02.2017


Hi,
Have received my Key!
Absolutely love it and want to applauded your customer service and turn over time! 
Will recommend you highly! 
All the best 
Emma
February '17 



This was our first using this company and it won’t be the last. It felt like I was buying from an actual store and it had so many personal touches from the well written card, to the amazing wrapping and the personal emails. To top if off they even refunded us without us knowing we were supposed to be refunded. This will be our first port of call when buying for our NZ family.
Tim
Hong Kong 19.01.2017



Hi there Michelle,

I received the key for my daughter today (opened it of course) and I am absolutely stoked with it, please pass on my thank you to the craftsman, awesome work. Merry Christmas to you all at ‘Gifts on Rathbone’

Kind Regards
Debbie
December 2016


Thanks Michelle, 
Beautifully packaged parcel arrived today. Lovely gift wrapping and card exactly as requested, 
I am sure this gift will be a great hit with my granddaughter.
Regards Carol
07.10.16



Hi Michelle

Parcel just arrived, exceptional service all around thanks you very much, the chocolate topped it off! Haha. It's rare to received such great service these days unfortunately and I believe that you should give credit where it is due! 

Regards
Jack 10.05.2016



Hi Michelle

Thank you so much we all love the key it arrived yesterday my son is very happy with his key the paua in his name is awesome absolutely love it thank you for your prompt service and your attention to detail was the best I will definitely tell all my whanau who live here across the ditch about your excellent products and service as it is rare to find thank you again.

Rachel
Australia
March 2016


Hi Michelle,
Just letting you know that we did receive the key on Monday and on time as you had promised,

I would like to say I’m very impressed with your service you have provided, everything you guys have done from the ordering of the key on line, keeping me up to date with progress and just with your professionalism throughout the entire process which has made it a very pleasurable experience dealing with you guys,

Regards.
Ernie   10.03.2016



Hi Michelle,
I received my parcel today. It's exactly as pictured which is great and the quick delivery was even better. 
Thanks again!
Regards,
Elizabeth  23rd Feb 2016


Hi Michelle
I have just received the 21st Crescent - it looks fantastic! 
Thank you so much for your quick service, refunding the $10 for engraving and making the process so quick & easy. 
The chocolate was also a lovely touch!
It was a pleasure dealing with you & I would not hesitate to recommend your company.
Cheers Karen
Feb 2016


Hi Michelle.
I live in Brisbane Aus and traveled home to NZ for Xmas and Kaynes 21st.
I had the key delivered to my Mums and we presented it to my son Yesterday. I just wanted to thank you.
Thank you for the service you provided in the purchase of this key , you showed care and thoughtfulness to level rarely seen And even more rarely appreciated.
As a customer l was blown away by your service and you are a credit to this company but even more so a credit to your family And yourself.
Thank you so much.
Ka Kite
Doug Bettridge
29.12.2015


Thanks Michelle – what a pleasure it’s been dealing with you. Professional, communicative and really smooth in terms of process – I was kept informed every step of the way. And I’m not just saying that because of the Roses’ chocolate unexpectedly included with my order, yum!

My line of work is around training people in ‘customer experience’ and I would have to say, my experience with you would be hard to beat!

Thanks,
Christy
December 2015


Good morning Michelle,
The courier dropped the present off this morning. It is beautifully wrapped.
I would recommend your business to anyone wanting something special at short notice.
Many Thanks.
Have a great day.
Kiri
December 2015


Dear Michelle,

I would like to Thank You from the bottom of my heart.. Both Poncho's arrived today.. They are just as I remember.. I so much appreciate your honesty.. I forwarded a copy of your business card to my family in New Zealand.. for future purchases.. I am still yearning for the red..I asked my Auntie Helen to drop in to see it when she is in town.. and if she thinks it is a good red for me .. she will let me know and I will order it... I also love the possum gloves with the possum fur around the cuff.. My Aunt sent me a few pairs and they now have holes in them... lol

Merry Christmas and Thank you.. Honesty in online ordering is always a concern.. and you were more than honest.. and especially helpful.

Lisa jane
Canada Nov 2015


Kia ora Michelle; I just wanted to say thank you very much for all your efforts with my order.My brother received his gift and according to my sister in-law loved everything.The slippers fit perfectly. Once again thank you so much.
Suzane
Australia Nov '15


Hi Michelle

Thank you for sending through the tracking number.  I appreciate both albums being able to go under the one courier ticket.

Many thanks for your help with organising the albums, your service is fantastic! I know our parents are going to love the albums!!

Thanks once again,
Regards,
Kara Sept 2015


Hi ladies, 
Just wanted to let you know that my Dad has received his gorgeous gift basket and was absolutely delighted with its presentation and yummy contents... As expected, the fudge was enjoyed within minutes  And he's excited to use the cooler bag on Monday at work.... Thank you for the quick easy process and the speedy communication. You've found a new long term customer and I'll certainly be letting my friends and family here in Australia know where to go for their online purchases... Have a wonderful Friday, 
Kind regards from sunny Queensland (sorry, but it's beautiful here lol) 
Sarita.......
Sept '15


Hi Michelle,
I received my parcel today as promised, the figurine is beautiful. Its a gift for my daughters birthday in October with others I purchased through your store which are three gorgeous wee boys, these figurines all represent her family.
I appreciate the careful wrapping and posting of my parcels and your very prompt service I am truly grateful and I thank you so much for the care taken.
Kind Regards
Anita
August 2015


Kia ora Michelle,

Wow what fabulous service you’ve provided! Wonderful thank you.

I got the call early this morning from Rangiora Equestrian and have picked it up. You obviously put a lot of effort, pride and care in the way you wrap your products, protect them and deliver them promptly. Thank you for the great and punctual service and equally for your superb communications around what you were doing where, when and how.

Arohanui from a happy customer.
Brennan
July 2015


Good Morning
I just wanted to say thanks for the great service I received last week when I made a purchase online with you.
I’m thrilled with the Plaque and will definitely keep you in mind for future gifts.
Regards
Michelle
June 2015



Hi Michelle, just a quick email to let you know the 21st key has arrived today and it looks great. Thanks so much for your great customer service and look forward to when our younger son needs one(in 4yrs time).
Bye for now,
Donna Atwaters (Australia)
March 2015

I have purchased from Gifts On Rathbone on two occasions and both times I have found them to be extremely fast & efficient. They have a great personal service element to their business, unlike other online retailers and are happy to ‘go the extra mile’to provide exemplary customer service.  An item I wished to buy was out of stock and they contacted me a few months later when stock was available to see if I still wanted to purchase it which I was thrilled about! I can’t recommend this business highly enough!! Buy with confidence!!
Angela Cummins January 2015

 

Hi Michelle, OMG I LOVE IT, as you said the wood is lovely, thank you so much for the hassle free service and the prompt shipping, I will surely be telling my friends and family all about the great choice I made when I called Gifts on Rathbone yesterday.   Thank you again and have a super week.  Rachel September 2014 


Hi Michelle, Just wanted to say a huge “thanks”. Frame arrived on Thursday, beautifully wrapped, and was unwrapped today by the parents who love it.... An excellent product, and excellent service. Thank you !! Regards, Debby September 2014


Hi Michelle,
Just letting you know the frame arrived this morning & I wanted to say thank you so much for the fast shipping & great packaging.
I will be recommending your site to all I know.
Again Thank you for the great service,
Celina August 2014

Thank you so much, it is for her birthday and that will be perfect timing. Have a wonderful day…you just made mine! J Suzanne July 2014

Hi Michelle,
Thank you for the excellent service of delivering my order from start to finish. It's not often I get to see an order go so smooth and without any mishaps that is the norm when placing an order online.
You are a great asset to Gifts on Rathbone and will highly recommend to my colleagues as future references.
To top it all the finishing touches and care factor of the card is amicable.
Much appreciated
Warm Regards
Kimi  May'14

Thank you very much for ur service and quick delivery! I love the Toki :) its the perfect gift to our employees as we will no longer be working for them. Also my daughter is happily enjoying the chocolate attached as well thank you Jo :):):) Very happy customer and I will be buying from u guys in the future. Respectfully yours Wahati.   May 2014

Morning, just a quick note to say a big Thank you. And how pleased I am with my cloak, amazing and it will become an important part in our family. Great service, people, thank you..Deb May 2014

Hi Michelle

A quick note to say the gift I ordered arrive on time for me to take to Australia.  Thank you so much for all your hard work, checking out the best deal to get the anniversary present to me in time to take to my brother-in-law's.  What wonderful service. I really appreciated it.  I'll certainly be using your service again, and will recommend Rathbone's to others.
Regards
Lesley April 2014

Hi Michelle, It arrived and looks beautiful. Thanks so much for your awesome service. Kind Regards Sharleen February 27th 2014

Hi Michelle, Thank you so much, you guys are awesome with your service. Best Regards Maureen 28th Jan 2014

Dear Sandra
You are all stars at Rathbone!  - this is my second visit and I will use your site for gifts in the future.
Kind regards - Lorraine
Jan '14
Received in less than 24 hours! The best service ever!! Many thanks. Will spread the word!
Lisa 14th January 2014
Dear Michelle and Jo,
Thank you very much for all the info. and I am blown away by your customer service. It's fantastic.
The beautifully wrapped presents arrived today. Thank you very much. Hope you have a very Happy Christmas. Elizabeth
December 2013

Hi Michelle, Thanks so much, brilliant service. It was a Christmas gift for my mother in law who has just been moved from a retirement village in Auckland up to Whangarei so I’ll definitely be using your services again in the future.Merry Xmas to you too.  I’m feeling quite homesick for good old NZ at this time of year. Kindest regards Sue - Australia Dec '13

Kia ora Michelle:-) I recieved my order today.just wanted to say a big thank you for the great customer service yesterday. Myself and staff at our school are very satisfied with the korowai. Naku noa, Te Papapa School:-)
12 December 2013
 
 
Hi Michelle,
Thank you for the lovely service that I received, great communication and prompt delivery, definitely will recommend you and use your services in future.
Kind Regards
Katrina
24 November 2013

Hi, I am delighted with cup cake girls that has arrived safe and sound thank you so much for such great fast service and for the little chocolate (I ate it !! )I would not hesitate to buy from you again and I am more than happy to recommend you to everyone. Thanks Heaps Susan 1st October '13

 

Hello Michelle / Meera I have just received the 'Old Coots' gift I purchased from you. Thank you for such lovely and efficient service.   I really appreciate it. Jocelyn 28th August 2013

Hi Michelle The parcel arrived.  It is beautifully wrapped.  Thank you for great service. Many thanks Marg July 2013

 
Hi,
Just to say my, 21st key arrived today,  thank you it is so nice to have a company that has great customer service, very prompt and efficient.  I am happy to recommend you to all my friends.
Cheers
Susan July '13 

 

Thank you :-) I love being able to order so confidently with you guys :-) Carrie May 2013

 
Hi Sandra, just to let you know the parcel arrived safe & sound today.Many thanks for your great service. :-)
Christine
June 2013
 
Hi Michelle,
Thank you so much for the great service, I will certainly refer people to you and your website. Also thank you for taking the time to talk on the phone this morning.  Looking forward to receiving my little bell. I am sure my sister and brother in law will love it.
Kind Regards
Maureen
April 2013
 
Good morning Michelle.
I have received the rosette pin today and am very happy with it.
Your prompt and informative service was fantastic! I really appreciate the refund of $5 and the personal effort that you went to to email me and let me know.
I will definitely be recommending you to friends and family.
Again many thanks,
Jo.
March 2013
 
 
Thank you so very much - I saw a picture of both the wrapping and gift today - what a beautiful job you guys did :) and yah she has no idea who its from which was my aim - so thanks again - ill definately be using you guys in the future :)
Cheers
Carrie (Australia)
March 2013
 
 
 
Thank you so much Michelle, mum loved the gift, and I loved the fantastic service. Regards Karen
November 2012
 

Hi Michelle, Hope you are having a nice day! Just wanted to let you know that the album arrived today and it is perfect!! Thank you so much for all your help J

Yours Sincerely; Trudy McRandle October 2012

 
To all the staff at "Gifts on Rathbone",
Thank you so much for a hassle free shopping experience. My niece received her gift, and loved it.
Thank you for keeping me informed throughout. It is such a pleasant surprise to have dealt with a business that has such wonderful customer service.
I will not hesitate to buy from you again.And thank you again for making this one of the easiest and most pleasant online purchases. 
Kindest regards,
Sandra Shaw
August 2012
 
 
 
Hi Michelle,
Just wanted to let you know that I have received my parcel. I cant tell you enough how much I love it, and it was wrapped so beautifully. And thank you for the amazing fast service.
I look forward telling all my friends and family about you. And I look forward to ordering more with you.
Please thank your wonderful team on my behalf.
Kind regards
Kirstie
New Zealand July 2012
 
 
Hi Michelle, The pictures are great and they arrived safely 2 weeks ago! they are in perfect order and I couldn't be more pleased. I won't hesitate to order from you again, the service I have received has been excellentI had visited a number of websites for the Splosh pictures before I found your website, but you were the first to offer such a personalised service, for which I am extremely grateful. I would highly recommend your store to anyone.
With best wishes Debbie
England May 2012
 
 
Hi Michelle, Thanks so much for the wedding certificate holder, it  arrived safely this morning and it is nicer than i expected. Thanks  for your quick service and i would not hesitate to purchase from your store again.
Kind Regards, Gay
April 2012
 
 
Thanks Michelle. The bunny arrived yesterday. Your service was 'above and beyond' - I will certainly be recommending you to other people. You have made a little girl very happy.
Kind regards
Kate
March 2012
 
 
 
 
Kia Ora Michelle,
The Korowai Cloaks arrived safely , thankfully and after your follow up , so many thanks for that. I am very pleased that they have arrived and they are beautiful. I would like to add a thank you for and also appreciated your offer to provide a further two cloaks to meet our order. Whilst it was not your responsibility to do so, the fact that you did indicated a higher than average level of integrity and client service.
I would be more than happy to provide a reference for your organisation as a very satisfied customer or you may wish to use our service when advertising.
Once again thank you.
Malcolm Robson
Kaiwhakahaere / Operations Manager
Transcultural Mental Health Services
Capital & Coast District Health Board
Porirua
February 2012
 
 
 
Hi Michelle,
Received the parcel today. Forgot to say it was getting sent to me first then passed on. Not to worry. Great service and would happily recommend and use your services in the future. Very easy and professional A+.
Thanks again.
Kind regards,
Brent Martens
December 2011
 
Hi Michelle,
Sorry about the delay with sending these. Both we and the London crew have been travelling for the past couple of weeks, so the pictures have been a while coming through. At the moment we’ve just got them on a Word file (attached). The promise is that we’ll be getting proper .jpg files in due course. However, these will give you an idea of how the cloak looked. By all accounts, it stopped the show. So many people were interested and impressed. Thank you so much for your help.
 
All the best
Brian Cowan
October 2011
 
 
Hi Michelle,
 
Just to let you know I received T-shirts this morning- all okay and in good order.  Only took 4-days to get here which is amazing.  It was quicker than our internal post!
 
Thanks for help and swift turnaround.
Best Wishes 
Sean
England Sept 2011
 
Hi Michelle,
Parcel received - much thanks again. Really appreciate the smooth order and delivery process and especially the prompt and kind replies to my queries/questions!
I shall certainly be a returning customer in the future to Gifts on Rathbone.
Excellent service!
Kind regards Evelyn April 2011
Hi Michelle & Sandra   Just wanted to let you know that I received the wedding album - it is so lovely! We love it!!!!! It was so well packaged and the little chocolate on the business card was such a nice touch!   Thank you for your great service! Cheers, Jessica March 2011
 
 
Hi Meera,
Thank you very much. It was just what I wanted.
I received it today and the cute little chocolate just made my day.
I will definitely be ordering more from you in the future.
Kind regards Eva  Mar '11
 
Hi Michelle,
 
Thankyou for the awesome gift it was beautifully wrapped and Jennie absolutely loved the clock.
 
Thanks again for the great service :-)
 
Cheers
 
Craig
February 2011 
Michelle
I just wanted to say a big thank you for the trouble you went to following my suggestions re wrapping etc and for the within 48 hour delivery.  Most impressive and lovely article into the bargain!  
Cheers Penny
August 2010
 
 
Thank you Michelle for the prompt, friendly and efficient response and service. Delighted to source a NZ gift within our price range. Look forward to receipt.
Warm regards
Sarah
NZ WIL Programme Convenor
August 2010
Hi Michelle
 
Thank you thank you thank you! My Mum is estatic!!!
You can be sure that I will be using Gifts on Rathbone more often.
Thank you.
 
Best Regards
Lili
Italy  June 2010
 
Thanks Michelle
I've got Mr. Bends yesterday, the ordering process is awesome!!
Cheers
Lillian     June '10
 
 
Thank you so much Michelle.  I really appreciate all the trouble you guys have gone to.  I can now forget about this and look forward to some wedding pics.  You guys rock!
Denise James    April 2010
 
 
Michelle
 
Just a quick note to advise I receive the lilac products this morning in excellent condition.
 
Thank you so much for your help and will truly buy from you again (especially with the current exchange rate I did very well).
 
Thanks again
 
Lyn Australia  26 Mar '10
Michelle
Thank you Michelle for the wonderful gift baskets you send to my staff from time to time. I believe my staff is the greatest asset of The Gifted Kids Programme. It is so satisfying to know you always provide the appropriate and perfect gift for them when I give you just a few indicators to the personality of each person, the kinds of things they enjoy and the reason for the gift. Your expertise is much appreciated by my staff and by myself.
Kind Regards Clive Sharpe Executive Principal Gifted Kids Programme    Sept '09
Michelle & Staff,
First of all let me begin by offering my most sincere gratitude for the outstanding job you and your staff provided me this Christmas 2009. I was able to give a loved one a very special surprise as well as a beautifully wrapped gift basket, which to me is a very big deal. I placed this order internationally and yet it was given the care and attention I believed could only be given if I lived locally. Great job Michelle & staff!!! In my eyes you all are the BEST!!!    
Kind Regards, Dolores Salazar United States          Jan '10

 

Hi Michelle,

I would like to thank you and your wonderful staff for assiting me in obtaining the trunkie suitcase. My daughter, Charlotte, has been playing on it all morning today so the effort was more than worth it.
Thank you again so kindly.
Best wishes,
Lester 
July 09
Singapore

 

Dear Michelle and Girls
THANK YOU FOR ALL YOUR HELP WITH CHRISTMAS 2008!!!!
Mum was DELIGHTED, she thought I had spent at least 250.00 dollars on the Christmas Basket when in actual fact 150.00!!!  When mum told me the basket looked so expensive, I couldn’t thank you all enough!!!  (Mum loves how everything is wrapped so beautifully and with care).  The Great Barrier Island pamper pack also went down a treat!!!!

THANK YOU, THANK YOU, will be back at Easter for the Easter bunny basket with flowers!!! (Sorry, just when you thought it was safe to return to work after Christmas). 

Hope you all had a lovely Christmas, with some sunshine!!!
A BIG hug to you all and a slap on the back for a job well done!!!
xxx
Geraldine
Sweden

 

Hi Michelle,
Yes, you can certainly let people know that it was good being able to contact a business where a person was willing to go out of their way to help.Being so far away from Whangarei over here in Perth our thoughts were to make sure our Father/Father in law would receive a basket of flowers and goodies and a card to brighten his day.It`s a worry when a family member undergoes surgery and is in hospital and even worse when you can`t just go to the hospital to be there to support them.People like you restore my faith in human nature.Thankyou for delivering the basket and brightening up which was probably the worst day in my Father in laws life.That personal touch is what a business should be all about and money just can`t buy it.Thankyou very much."

Regards,Kerry Hayes,Cottesloe,Perth,Western Australia.  Oct 2008

Dear Michelle
”Thank you so much!!!!  Mum loved her present and said it was beautifully presented and she LOVED the lotions. Will be doing all my future shopping with you guys!  Hope you can get the flower service as well, will keep my fingers crossed for you.
Can't tell you how much I appreciate your care and service.
We are having a heatwave in Sweden!”
Geraldine
Sweden  June 2008

 

Dear Michelle, 
Thank you for your email, just wanted to let you know that I trawled through about a hundred websites in NZ to find something to send to my family for xmas and I kept coming back to your site (great packaging, value for money and easy to use website) - very impressed so far with my ordering experience.  I work for a mail order company in the UK so it is always refreshing to find a great site in NZ!  Hope you have a great Xmas! 
Warm Regards, 
Susan 
London 


Michelle, 

"I searched high and low for a replacement Kaloo Doudou Bunny for my 1 year old son, on both the internet and every store I could find in Wellington, with no luck. Then I came across Gifts on Rathbone on the internet and emailed Michelle. Not only did she have them in stock, she had the exact one and she put it aside for me immediately.  Knowing how difficult they are to find and how precious my son treats his own bunny, I bought two! I was amazed when they arrived within a day on my doorstep and my son's face upon opening the package was like he'd won lotto!! His reaction was priceless!  Thanks to Michelle for her prompt response to my request and for taking those two doudous from her window display without requiring confirmation or payment from me. My son Zavier will be forever grateful (or at least I will remind him of that in years to come!)."

Kind regards
Derelee Potroz-Smith 
Wellington August 2007

 

 

 

 

 


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